Dell prosupport plus with supportassist significantly reduced time to resolve a failed hard drive. Principled technologies tests predictive capabilities of. Add prosupport plus, dells most complete support service for pcs and tablets. View the full article as a pdf the dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. When a hardware issue is detected on such devices, an email notification is sent to.
Prosupport vs prosupport plus dell hardware spiceworks. Prosupport plus for enterprise is available to support and maintain. Techdirect join the over 10,000 companies that choose techdirect to manage their technology and it staff training. Personalized, preventive recommendations based on analysis of support trends and best practices from across the dell emc customer base to reduce support issues and improve performance. Supportassist enterprise can also monitor dell emc devices that do not have a prosupport or prosupport plus service entitlement. The primary capabilities of supportassist enterprise are available only for devices with an active prosupport, prosupport plus, prosupport flex for data center, or prosupport one for data center service entitlement. It looks like you get more dedicated service with prosupport. Get free shipping on your qualifying orders of 4 year dell prosupport plus. Dellcertified and dellbranded memory purchased separately from a. Dell emc prosupport plus for enterprise v4 january 28, 2020 prosupport plus for enterprise introduction dell emc 1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description service description. Created in response to todays changing data centers and complex environments, prosupport plus combines expertise, technology and analytics so you can adopt complex technologies with confidence.
Accelerated response with same day8hour parts andor labor onsite support plus selfidentify. Prosupport plus is a new service that is part of the dell prosupport enterprise suite that we unveiled on april 24. Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage, which for servers is going to amount to power surges. Dell prosupport tech support including priority call routing. Our tam understands that we cant afford downtime and works proactively within dell on our behalf.
Get free shipping on your qualifying orders of 3 year dell prosupport plus. Dell prosupport premium hardware and software support available around the clock, 24x7x365. Dell prosupport plus with supportassist warns you about hardware issues so you can fix them before they cause downtime april 2019 dell prosupport plus with supportassist warns you about hardware issues so you can fix them before they cause downtime dell laptops alerted us to a failing hard drivehp and lenovo laptops did not youre driving. Priority access to senior prosupport plus engineers for faster issue diagnosis and resolution. Also jagdeep singh has two posts on dell techcenter read more. Email download pdf 605k view the full article as a pdf the dell prosupport plus for pcs and tablets service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase. Dell introduces prosupport plus for pcs and tablets pund.
Using proprietary supportassist2 technology, the prosupport suite provides predictive alerts to. Dell emc1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this. Prosupport, prosupport plus, prosupport flex for data center, and prosupport one for data center service entitlements. Prosupport explodes this traditional devicecentric support services model by focusing on customer roles and applying consistent operational processes across all device types and the software running on those devices. Dell february 2017 order from dell or from our partners. Dells prosupport plus for pcs and tablets rests on three pillars, two of them fairly common and one less so. Critical support to keep your business running fast.
Prosupport plus and prosupport flex for data center customers receive predictive notifications and personalized recommendations based on the analysis of support trends and best practices across our customer base. As figure 2 shows, dell prosupport plus with supportassist required the fewest number of steps. The dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Three suggestions from ideastorm members beefman, hipowerone, and xaerts were singled out for helping initiate internal discussions on how to best enhance our service offerings for business customers of all sizes. Prosupport is the primary reason we purchase dell product and continue to tell other vendors we wont switch to their hardware. Whats the difference between prosupport and regular. Supportassist enterprise capabilities available for a device vary depending on the dell service entitlement of the device. Dell emc prosupport one for data center get tailored, personalized support designed for large, centrally managed data centers, including an assigned technology service manager as well as flexible parts and labor options. I dont even need to talk to a person and i can speed up process a lot if im fixing so many laptops. Dell emc equipment which is identified on the dell emc product warranty and maintenance table andor on your order form as.
Dell prosupport plus with supportassist warns you about. Prosupport plus for pcs is the only complete support service that combines priority access to expert support, accidental damage repair, and the ability to predict and fix issues. Prosupport enterprise suite dell emc prosupport plus for enterprise optimize your critical systems and free up staff. Dell prosupport plus availability and terms vary by region. With prosupport, you get 24x7 support for set up help, multimonitor configuration and troubleshooting issues, plus advanced exchange service. Of course, if you do have problems at all with the service at any point, please reach out to the dell green guys on spiceworks and well do everything. Email download pdf 230k view the full article as a pdf the dell emc prosupport plus for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of.
I received a call from a dell representative in round rock, texas a few hours later informing me that dell had noticed a problem and a replacement part had been. The dell prosupport service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Prosupport plus with supportassist for servers principled. Feb 22, 2009 it looks like you get more dedicated service with prosupport. Theres a massive advantage in having a technical account manager tam to work with. Choose the speed of response best suited for your users. Prosupport plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for. Your series 8 perc controller battery comes with a 3year limited hardware warranty, which. Dell prosupport shift resources from maintenance to momentum efficient and flexible resolution. In our testing, dell prosupport plus with supportassist was the only support package to detect an impending hard drive failure and alert us.
Dell emc prosupport plus for enterprise v4 january 28, 2020 prosupport plus for enterprise introduction dell emc1 is pleased to provide prosupport plus for enterprise the services or support services in accordance with this service description service description. The full prosupport plus reporting suite is available only with the implementation of supportassist. Uk dell reseller here, i always get my xps line with the premium support, though im sure we all route to the same end point in india we always get what seems to be great support with prosupport vs basic 3yr nbd on say our latitude laptops, i try measure them the same as our server support. Service offerings, such as dell prosupport, dell prosupport plus and dell prosupport flex services, may be available to provide longer service periods for an additional fee. View the full article as a pdf prosupport plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. Now you can upgrade your support plan to dell prosupport for up to 5 years. Supportassist automatically detects and proactively alerts dell to.
Theyve always been very quick to dispatch partswarranty technician. Reading through some other threads, it seems like pro support is way better than. Prosupport one for data center combining the best of dell. Dell prosupport plus for pcs and tablets in addition to time, we also measured the number of steps required to resolve our hard drive failure. Anyone have thoughts on dell prosupport vs prosupport plus. The following chart lists the service features of prosupport plus for enterprise provided under dell emcs warranty andor maintenance terms.
Dell prosupport vs prosupport plus im going to get several dell optiplex 3050s. Dells prosupport and prosupport plus are excellent options that maximize your investment in dells hardware by providing added value, and dells technical. Nov 04, 2010 prosupport dell s premium support package. We have become accustomed to the level of service provided by dell and we no longer consider other vendors when we want to rollout a new solution. View the full article as a pdf the dell emc prosupport for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell.
Recently there has been a lot of conversation about dell global services listening, especially when it comes to our newest initiative, prosupport. Dell is pleased to provide dell prosupport plus for pcs and tablets the services in accordance with this. Whether you have dell hardware or mixed vendors, protect your investments with our simple yet flexible approach. Basic hardware service hardware repair and replacement during local business hours. Your organization can choose to back dell emc poweredge servers with optional prosupport plus service and proactive, datadriven supportassist technology. Next business day onsite parts andor labor dispatch standard with dell prosupport.
Whats the difference between prosupport and regular support. Dell emc software which is identified on the dell emc product warranty and maintenance table or on your order form as eligible for prosupport for enterprise during a maintenance period. Dell will provide full contractual support for the storage solution under an active prosupport or copilot support contract, assuming that all components in the storage solution are also under contracted support with their respective manufacturers and that documented, recommended design. Support services for business where it professionals can find dells support services for servers, storage, networking, pcs and tablets including the prosupport. Pulling there support back from overseas as an addon has been one of the best things dell has done. Dell prosupport plus with supportassist required only 8 steps to resolve a hard drive failure. Mar 27, 2018 prosupport plus is the most complete support service, it combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.
Prosupport plus gives you quick replacement and protection for drops, spills and surges. The following table summarizes the supportassist capabilities for systems running windows 10 in s mode with an active basic, premium support, prosupport, prosupport plus, and premium support plus service plans. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental. Dell emcs prosupport suite for pcs offers that level of service. Dell introduces prosupport plus for pcs and tablets pundit. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and the right expertise for your organization. Dell has you covered with a higher level of support for your monitor. Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop comes with. Priority access to specialized dell emc technical support engineers to quickly diagnose and resolve issues. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and.
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